YaadPay Global – Terms & Conditions & Privacy Policy

Effective Date: August 27, 2025
📧 Email: onboarding@yaadpayglobal.com | 📞 +1 (876) 350-4526

Section 1 – Terms & Conditions

1. Definitions

For the purposes of this Agreement:

  • “Company”, “YaadPay Global,” “we,” “our,” or “us” refers to YaadPay Global, its affiliates, successors, and assigns.

  • “User,” “you,” or “your” means any individual, business, or legal entity that accesses, registers for, or uses the Services.

  • “Services” refers to all payment processing solutions, merchant onboarding, applications, websites, wallets, remittances, top-ups, card services, and any related offerings provided directly or indirectly by the Company.

  • “Third-Party Providers” means regulated financial institutions and payment processors (including but not limited to Stripe) that facilitate payment processing, settlement, and compliance.

2. Acceptance of Terms

By creating an account, accessing, or using the Services, you acknowledge and agree to be bound by this Agreement. If you do not agree to these Terms, you must immediately discontinue use of the Services.

3. Eligibility

You represent and warrant that you:
a. Are at least eighteen (18) years of age or the legal age of majority in your jurisdiction;
b. Possess the legal authority and capacity to enter into this Agreement;
c. Will not use the Services for unlawful purposes or in violation of applicable laws, including but not limited to Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) obligations.

4. Services Provided

The Company provides the following Services:

  • Merchant onboarding and account setup;

  • Payment processing via integrated Third-Party Providers (e.g., Stripe Connect);

  • Multi-vendor marketplace payouts;

  • Wallet services, remittances, and top-ups;

  • Issuance of virtual and physical cards (where available).

Disclaimer: The Company is not a bank, deposit-taking institution, or licensed money service business. All funds are held and processed exclusively by Third-Party Providers in accordance with applicable financial regulations.

5. User Obligations

You agree to:

  • Provide accurate, complete, and updated registration details.

  • Maintain strict confidentiality of your account credentials.

  • Pay all fees, charges, and applicable taxes associated with your use of the Services.

  • Cooperate with compliance requests, including Know Your Customer (KYC) and Know Your Business (KYB) verification.

You shall not:

  • Engage in fraud, scams, or deceptive practices;

  • Use the Services for money laundering, terrorist financing, or illegal remittances;

  • Sell prohibited or restricted goods/services;

  • Circumvent the Company’s or Third-Party Providers’ security or risk controls.

6. Fees and Payments

All applicable fees, commissions, and charges are disclosed in the Company’s pricing schedule. Fees may be updated at the Company’s sole discretion with reasonable notice. Third-Party Providers may impose additional fees, for which the User is solely responsible.

7. Payouts

Settlement and payouts are subject to verification, fraud monitoring, and regulatory compliance checks. The Company reserves the right to hold, delay, or reverse payouts in cases of suspicious activity, disputes, or legal obligations.

8. Chargebacks and Disputes

You are solely responsible for all chargebacks, reversals, refunds, and disputes arising from transactions processed under your account. The Company reserves the right to recover such amounts from your future payouts or by direct reimbursement.

9. Termination and Suspension

The Company may suspend or terminate your account without liability if:

  • You breach these Terms;

  • You engage in fraudulent, unlawful, or prohibited conduct;

  • Such action is required by regulators, financial institutions, or Third-Party Providers.

You may terminate your account at any time by providing written notice; however, you remain liable for all outstanding obligations.

10. Limitation of Liability

To the maximum extent permitted by law:

  • The Company shall not be liable for indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, goodwill, or business opportunities.

  • Liability for direct damages shall not exceed the aggregate amount of fees paid by you to the Company in the preceding three (3) months.

11. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, and affiliates from and against any claims, liabilities, damages, losses, or expenses arising out of or related to your:

  • Use of the Services;

  • Breach of these Terms;

  • Violation of any law, regulation, or third-party rights.

12. Compliance with Third-Party Providers

Use of the Services is contingent upon compliance with the terms, policies, and compliance requirements of Third-Party Providers, including Stripe Connect. The Company shall not be responsible for any suspension, termination, or action taken by Third-Party Providers.

13. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of Jamaica. Any dispute shall first be resolved through good-faith negotiations. If unresolved, disputes shall be referred to binding arbitration in Jamaica, and judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

14. Amendments

The Company reserves the right to amend or update this Agreement at any time. Continued use of the Services after amendments constitutes acceptance of the revised Terms.

15. Contact Information

For inquiries or complaints, contact:
YaadPay Global
📧 Email: onboarding@yaadpayglobal.com
📞 Phone: +1 (876) 350-4526
🌐 Website: https://www.yaadpayglobal.com 

Section 2 – Privacy Policy

1. Scope

This Privacy Policy governs how YaadPay Global collects, processes, stores, and shares personal data in connection with the Services. By using the Services, you consent to the practices described herein.

2. Information Collected

We may collect:

  • Personal Data: name, contact details, date of birth, identification documents.

  • Financial Data: bank account details, transaction records (processed via Third-Party Providers).

  • Technical Data: device identifiers, IP address, browser type, usage statistics.

3. Legal Basis for Processing

Processing of personal data is based on:

  • Performance of a contract with the User;

  • Compliance with legal and regulatory obligations (e.g., AML/CTF laws);

  • Legitimate business interests such as fraud prevention and service improvement;

  • User consent, where required.

4. Use of Data

We use collected information to:

  • Verify identity and perform KYC/KYB checks;

  • Process and settle payments;

  • Provide customer support;

  • Prevent fraud and unlawful activity;

  • Comply with regulatory reporting obligations.

5. Data Sharing

We may share personal data with:

  • Third-Party Providers (e.g., Stripe) for payment processing;

  • Regulatory and law enforcement authorities as required by law;

  • Trusted service providers who perform functions on our behalf under confidentiality obligations.

We do not sell or rent personal information to third parties.

6. Data Security

We employ industry-standard technical and organizational measures to safeguard personal data. However, no system is fully secure, and we do not guarantee absolute protection.

7. Data Retention

Personal data is retained only as long as necessary to fulfill contractual, legal, or regulatory obligations, after which it will be securely deleted or anonymized.

8. User Rights

Users have the right to:

  • Access, correct, or update their personal data;

  • Request deletion of their data, subject to legal and regulatory requirements;

  • Withdraw consent where applicable;

  • Lodge complaints with the relevant data protection authority.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze site performance. Users may disable cookies in their browser settings.

10. Cross-Border Data Transfers

If personal data is transferred outside of Jamaica, adequate safeguards will be implemented to ensure compliance with applicable data protection laws.

11. Amendments

We may update this Privacy Policy from time to time. Updates will be published on our website, and continued use of the Services constitutes acceptance of the updated policy.